Hanna Smith - HR Director, Madgex

Grievance Procedures and the Acas Code

What is the Acas Code of Practice?

The Acas Code of Practice sets out clear and transparent processes for dealing with difficulties in working relationships from the employer’s and employee’s perspective.

The Acas Code replaced the more prescriptive statutory disciplinary procedure in April 2009. The Acas Code of Practice suggests parties ‘should’ rather than ‘must’ act in a certain way. If you or your employee do not follow the Acas Code in relation to the grievance process, Employment Tribunals can increase or reduce any compensation by up to 25%.

How the Acas Grievance Code affects your business

The Acas Code of Practice provides a course of action for employees with a workplace complaint which cannot be resolved through normal communications with a line manager. The Acas grievance code of practice sets out clear and transparent procedures for raising and dealing with complaints to ensure everyone is treated fairly and reasonably and in the same way in similar circumstances.

How we will help

We provide a range of support and advice to help ensure you understand your responsibilities in handling Acas grievance procedures including investigating complaints and managing grievance-related meetings or appeals. We can also help investigate a grievance or advise on how to manage the hearings and provide guidance on the decision making process.

We can also train your managers to ensure they handle grievances correctly from the outset to avoid problems escalating.

Why Employers Choose Us What Happens Next

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