We are committed to high quality legal advice and client care. If at any point you become unhappy or concerned about any aspect of the service you have received from us, you should inform us immediately so that we can do our best to resolve the problem.
Initially, it may be helpful to contact the person who is working on your case to discuss your concerns. If you still want to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
Complaints must be referred to the Ombudsman;
There may be circumstances where the Legal Ombudsman has a discretion to accept out of time complaints, please refer to the Legal Ombudsman’s website for further details at https://www.legalombudsman.org.uk/.
Martin Searle Solicitors is the trading name of ms solicitors ltd, which is authorised and regulated by the Solicitors Regulation Authority, and is registered in England under company number 05067303.© 2023