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Martin Searle Solicitors

Complaints

Complaints Handling Procedure

We are committed to high quality legal advice and client care. If at any point you become unhappy or concerned about any aspect of the service you have received from us, you should inform us immediately so that we can do our best to resolve the problem.

Initially, it may be helpful to contact the person who is working on your case to discuss your concerns. If you still want to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

What to do if we can’t resolve your complaint

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.

Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us, and no more than six years from the date of the act or omission, and no more than three years from when you should have reasonably known there was cause for complaint.

The Legal Ombudsman can be contacted at www.legalombudsman.org.uk or by telephoning 0300 555 0333. Their address is PO Box 6806, Wolverhampton, WV1 9WJ.

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