You can choose the way to contact us that most suits your immediate needs – this may be by email, telephone or by using one of our contact forms. If you have a disability and require any adjustments to be made to the way in which we deliver our services please let us know.
As a result of your initial contact, we may ask you to complete a New Client Form which we can send to you by email or post. This form has been designed to save your time and expense; if you can provide a summary of the issues, then we can get straight on to providing the immediate legal advice that you require to resolve the difficulty that you are experiencing. However when you contact us we will always aim to respond within one working day.
When you first make contact we will, without charging you:
We always explore your funding options. We are either instructed on a privately paying basis, or through legal expense insurance. See below for details on when we may be able to offer a ‘no win no fee’ agreement for NHS CHC retrospective cases. We would never want to charge you for work if you are entitled to free legal help from a firm who hold a legal aid contract.
In some cases, you may have the benefit of legal expenses insurance which will cover your legal fees. This could be attached to your home contents or building insurance or be part of an insurance package provided by your bank.
In NHS Continuing Healthcare funding cases involving a retrospective appeal, for someone who has been in care for quite some time or for a relative who has died, it may be possible to offer you a no win no fee agreement. We will be happy to discuss this option with you after we have provided our initial opinion in writing about the strengths and merits of your case.